1-Year Replacement Plan

Last updated: October 2, 2026

The 1-Year Replacement Plan is an optional add-on for your Aurielle order. It costs $4.99 per order and covers every brush in that order.

What’s covered

If a brush from your order breaks or stops working within 12 months of delivery, we’ll send you a new one. Accidental damage, like dropping it, is covered too.

How to claim

• Email us at gd.reselling@outlook.com or use our contact form. Include your order number and a photo or short video of the problem.
• We reply within 1 business day and ship your new brush within 1–2 business days.
• You don’t need to send the broken brush back.

Good to know

• Each brush in the order can be replaced once.
• You’ll get the same model and color. If it’s sold out, we’ll send the closest match or refund that brush.
• The plan covers the brushes in your order, not other items like the storage bag or hair oil.
• It doesn’t cover a lost or stolen brush, damage done on purpose, or wear that doesn’t stop it working, like scratches.

Cancelling the plan

Email us within 30 days of delivery and we’ll refund the $4.99, as long as you haven’t made a claim. If you return your whole order under our 30-day money-back guarantee, we refund the plan too.

What you already get for free

You don’t need the plan for these: if your order arrives damaged or gets lost in the mail, we send a replacement at no cost (see our shipping policy), and every order comes with our 30-day money-back guarantee.

This plan is offered by Aurielle and is in addition to your rights under consumer law.