Shipping policy

Last updated: October 2, 2026

Free shipping

Standard shipping is free on every order. There’s no minimum spend.

Processing time

Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). You’ll get an email with your tracking link as soon as your order ships.

Delivery time

US orders usually arrive 6–10 business days after dispatch. Orders to other countries can take longer. Delivery times are estimates, not guarantees. Carrier delays, weather and peak seasons can add a few days.

Where your order ships from

We work with a fulfillment partner, so your order may ship from a warehouse outside your country.

Tracking

Use the tracking link in your shipping confirmation email. It can take 2–3 business days for the first tracking update to appear.

Address problems

Please double-check your shipping address at checkout. If you spot a mistake, email us straight away. We can update the address until your order ships. We can’t be responsible for an order sent to an incorrect address entered at checkout, but we’ll do our best to help.

Arrived damaged?

If your order arrives damaged, email us a photo within 30 days of delivery. We’ll send a replacement free of charge, or refund you in full if you prefer. No need to send the damaged item back.

Lost or delayed orders

If your tracking hasn’t updated for 10 business days, or your order shows as delivered but you can’t find it, contact us. We’ll work with the carrier and, if your parcel is lost, send a replacement or refund you in full.

Questions

Email us at gd.reselling@outlook.com or use our contact form.