Refund policy

Last updated: October 2, 2026

30-day money-back guarantee

Try your Aurielle brush for 30 days. If you’re not happy with it, email us within 30 days of delivery and we’ll refund you in full.

How to get a refund

• Email us at gd.reselling@outlook.com or use our contact form within 30 days of delivery.
• Include your order number. A line on why it didn’t work for you helps us improve, but it won’t affect your refund.
• We’ll reply within 2 business days to confirm your refund.

Do I need to send it back?

Usually not. If we do ask for an item back, we’ll email you the return address and cover the return shipping cost.

Damaged, faulty or wrong item

If your order arrives damaged or faulty, or you received the wrong item, email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or refund you in full, whichever you prefer.

1-Year Replacement Plan

If you added our optional 1-Year Replacement Plan to your order, a brush that breaks or stops working within 12 months of delivery is replaced for free. See the plan terms.

Cancellations

Want to cancel? Email us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. If it has already shipped, you’re still covered by the 30-day guarantee.

When you’ll get your money

We refund to your original payment method. Once we’ve issued the refund, your bank or card provider usually takes 5–10 business days to show it.

Your legal rights

This guarantee is in addition to your rights under consumer law and doesn’t limit them.