FAQ

Questions, answered

Can’t find what you’re looking for? We’re happy to help.

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Will it work on my hair type?

It’s made for fast, sleek smoothing on straight, wavy and loosely curly hair. On very thick or tightly coiled hair, use it to refresh your lengths and tame flyaways between full styling sessions.

How long does the battery last?

Expect around 25–30 minutes of styling per full charge. That’s several quick touch-ups or one full style on shoulder-length hair. Recharge it with the included USB cable.

How hot does it get?

It has several heat settings, shown on the LED display. Start on the lowest setting for fine, colored or damaged hair and only go up if you need to.

Is it safe for colored or bleached hair?

Heat styling is gentlest at lower temperatures. On colored or bleached hair, stay on the lowest setting, style dry hair only and use a heat protectant.

Can I take it on a plane?

Yes, in your carry-on. US rules don’t allow cordless styling tools with lithium batteries in checked bags. Keep it switched off and cover the bristles while you travel.

How long does shipping take?

Orders ship within 1–2 business days and usually arrive 6–10 business days later. You’ll get a tracking link by email as soon as your order ships.

What if it doesn’t work for me?

You’re covered by our 30-day money-back guarantee. Email us within 30 days of delivery and we’ll refund you in full.

What if it arrives damaged?

Email us a photo within 30 days of delivery and we’ll send you a new one for free. No need to send the damaged one back.

What’s the 1-year replacement plan?

It’s an optional $4.99 add-on. If a brush from your order breaks or stops working within 12 months of delivery, even if you dropped it, send us a photo or short video and we’ll ship a new one within 1–2 business days. It covers every brush in that order, one replacement each. See the full terms.

How do I clean it?

Switch it off and let it cool completely. Pull out loose hairs and wipe the bristles with a soft, dry cloth.

Zero risk

Love your hair, or it’s on us.

Try it for 30 days. If it’s not for you, email us and we’ll refund you in full. No awkward questions.

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